PRIVACY POLICY

Last Updated: 17/08/2026

SWAYU WELLNESS (“SWAYU WELLNESS”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, protect, and otherwise process information when you use the SWAYU WELLNESS website, platform, applications, products, services, and related experiences (collectively, the “Services”).

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Policy.

1. INFORMATION WE COLLECT

We may collect information that you provide directly, information generated through your use of the Services, and information received from certain third parties.

Information You Provide

Depending on how you use SWAYU WELLNESS, this may include:

• Name and contact information.
• Email address and telephone number.
• Account credentials and profile information.
• Wellness goals, preferences, and interests.
• Responses to wellness assessments.
• Information used to create your Personalized Wellness Blueprint.
• Information you provide when communicating with our team.
• Information submitted when participating in wellness programs, retreats, or other experiences.
• Information submitted when sharing a testimonial or success story.
• Information provided when contacting us about partnerships, corporate wellness, or expert contributions.
• Payment and transaction information where you purchase paid Services.
• Any other information you voluntarily provide.

Wellness Information

Some SWAYU WELLNESS Services may allow you to provide information relating to your lifestyle, habits, wellbeing, goals, preferences, and other wellness-related matters.

We use such information only for the purposes explained when it is collected and as permitted by applicable law.

SWAYU WELLNESS is a wellness platform. Unless expressly stated otherwise, information collected through our wellness experiences is intended to support wellness education and personalized lifestyle guidance and is not collected for the purpose of providing medical diagnosis or treatment.

Information Collected Automatically

When you use our Services, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Language and general location information.
• Pages or features accessed.
• Date and time of access.
• Referral information.
• Usage and interaction information.
• Device and technical identifiers.

We may use cookies and similar technologies to operate, secure, analyze, and improve our Services.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Provide and operate the Services.
• Create and manage your account.
• Provide wellness assessments and related insights.
• Support your Personalized Wellness Blueprint.
• Provide access to your Wellness Dashboard.
• Provide AI Wellness Companion features.
• Recommend relevant educational resources and wellness experiences.
• Support participation in Wellness Programs, retreats, or other Services.
• Process transactions and manage purchases where applicable.
• Respond to enquiries and provide customer support.
• Communicate important service-related information.
• Personalize your experience where appropriate.
• Improve the functionality, usability, security, and performance of our Services.
• Analyze usage and platform performance.
• Detect, prevent, and investigate fraud, abuse, security incidents, and other unauthorized activity.
• Meet legal, regulatory, and contractual obligations.
• Protect our rights, users, services, and business.
• Carry out other purposes disclosed at the time information is collected or otherwise permitted by applicable law.

3. AI WELLNESS COMPANION

SWAYU WELLNESS may provide AI-powered features designed to help users explore wellness information and better understand their wellness experience.

Information provided to an AI feature may be processed to generate responses, provide functionality, maintain security, and improve the user experience, subject to the applicable terms and privacy disclosures.

The AI Wellness Companion is designed for educational and wellness purposes.

It does not provide medical diagnosis, prescribe treatment, or replace qualified healthcare professionals.

You should avoid submitting information to an AI feature that you do not wish to have processed for the relevant purpose.

Additional AI-specific disclosures may apply depending on the technology, providers, and features used.

4. HOW WE SHARE INFORMATION

We do not sell your personal information simply because you use SWAYU WELLNESS.

We may share information where reasonably necessary with:

Service Providers

We may use trusted third-party providers to support services such as:

• Hosting and cloud infrastructure.
• Website and application operations.
• Analytics.
• Customer support.
• Communications.
• Payment processing.
• Security.
• AI technology.
• Data storage.
• Technical maintenance.

These providers may process information only as necessary to provide services to us and subject to applicable contractual or legal requirements.

Business Partners

Where appropriate and with suitable disclosures or permissions, information may be shared with partners involved in providing a service you have requested.

Legal and Safety Purposes

We may disclose information where reasonably necessary to:

• Comply with applicable law or legal process.
• Respond to lawful requests from authorities.
• Protect users or the public.
• Investigate suspected fraud or abuse.
• Protect our legal rights or property.
• Enforce our terms and policies.

Business Transactions

If SWAYU WELLNESS is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction subject to applicable law.

5. MARKETPLACE, PARTNERS & THIRD-PARTY SERVICES

The SWAYU WELLNESS Marketplace may include products or services offered by independent businesses or partners.

When you interact directly with a third-party provider, that provider may collect and process information under its own privacy policy and terms.

SWAYU WELLNESS is not responsible for the privacy practices of independent third parties that operate outside our Services.

We encourage you to review the privacy practices of any third-party service before providing personal information.

6. COOKIES & SIMILAR TECHNOLOGIES

SWAYU WELLNESS may use cookies, pixels, tags, SDKs, and similar technologies for purposes such as:

• Operating essential website functions.
• Remembering preferences.
• Maintaining sessions.
• Understanding how visitors use our Services.
• Measuring performance.
• Improving user experience.
• Supporting personalization where applicable.
• Detecting security issues.

Where required by applicable law, we will obtain appropriate consent before using non-essential technologies.

You may be able to manage cookies through your browser or our cookie-management tools.

For more information, please review our Cookie Policy.

7. DATA SECURITY

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Security measures may include access controls, encryption where appropriate, monitoring, secure infrastructure, and other safeguards appropriate to the nature of the information and the risks involved.

However, no internet transmission or storage system can be guaranteed to be completely secure.

You are also responsible for protecting your account credentials and notifying us promptly if you believe your account has been compromised.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Services.
• Maintain your account.
• Fulfil contractual obligations.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Enforce agreements.
• Maintain security and prevent abuse.
• Protect legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request restriction of certain processing.
• Object to certain processing.
• Request portability of certain information.
• Withdraw consent where processing is based on consent.
• Manage certain marketing communications.
• Lodge a complaint with an applicable privacy or data-protection authority.

These rights are not absolute and may be subject to legal limitations.

To exercise an applicable privacy right, contact us using the details provided in the Contact section below.

We may need to verify your identity before completing certain requests.

10. MARKETING COMMUNICATIONS

Where permitted by law, we may send you information about SWAYU WELLNESS, educational resources, programs, events, or other relevant offerings.

You can unsubscribe from promotional email communications by using the unsubscribe option provided in the message.

Even if you opt out of promotional communications, we may still send essential service-related messages, such as account, security, transaction, or policy notifications.

11. CHILDREN’S PRIVACY

Our Services are not intended to be used by children where applicable law requires parental consent or otherwise restricts such use.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

12. INTERNATIONAL DATA TRANSFERS

SWAYU WELLNESS may use service providers or infrastructure located in countries other than the country where you live.

Where personal information is transferred internationally, we will take appropriate steps required by applicable law to protect that information.

The specific safeguards used may depend on the countries involved and the applicable privacy requirements.

13. THIRD-PARTY LINKS

Our Services may contain links to websites, applications, products, services, or resources operated by third parties.

These third parties have their own privacy practices and policies.

We encourage you to review their privacy policies before providing personal information.

SWAYU WELLNESS is not responsible for the privacy practices of third-party websites or services that we do not control.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Policy periodically.

15. CONTACT US

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact SWAYU WELLNESS through our Contact page.

16. IMPORTANT WELLNESS NOTICE

SWAYU WELLNESS provides wellness information, educational resources, personalized lifestyle guidance, and technology-enabled wellness experiences.

Our Services are not intended to diagnose, treat, cure, or prevent disease unless expressly stated otherwise and lawfully provided through an appropriately qualified service.

The information available through SWAYU WELLNESS should not replace advice from a qualified healthcare professional.

If you have a medical concern or require medical advice, diagnosis, or treatment, consult an appropriately qualified healthcare professional.

PRIVACY AT A GLANCE

• We Respect Your Information

We aim to handle personal information responsibly and transparently.

• We Explain How Information Is Used

We provide information about the purposes for which personal information may be processed.

• We Support Privacy Choices

Where applicable, we provide controls and rights relating to your personal information.

• We Take Security Seriously

We use reasonable safeguards designed to protect information.

• We Encourage Transparency

We aim to communicate clearly about our data practices as our Services evolve.

SWAYU WELLNESS
Privacy Policy

Last Updated:  17/08/2026