REFUND & CANCELLATION POLICY

Last Updated: 17/08/2026

This Refund & Cancellation Policy explains the cancellation, refund, rescheduling, and related terms that may apply when you purchase paid products or services through SWAYU WELLNESS.

Because SWAYU WELLNESS may offer different types of products and services—including Wellness Programs, Wellness Retreats, expert services, digital services, subscriptions, and Marketplace products—specific cancellation and refund terms may vary by offering.

The terms presented at the time of purchase will apply to that transaction where they differ from this general policy.

1. GENERAL PRINCIPLE

We aim to provide clear pricing, cancellation, and refund information before you complete a purchase.

Before purchasing a paid Service, please review:

• Price.
• Service description.
• Duration.
• Booking or participation requirements.
• Cancellation terms.
• Refund eligibility.
• Rescheduling conditions.
• Any applicable third-party terms.

By completing a purchase, you acknowledge the applicable purchase terms.

2. DIGITAL SERVICES & DIGITAL CONTENT

Digital products, subscriptions, assessments, educational resources, or other digital Services may be made available immediately after purchase.

Where applicable law permits, purchases of digital content or Services that have already been supplied or commenced may not be eligible for cancellation or refund.

Where a refund is available, eligibility and any applicable deadline will be clearly stated at the time of purchase.

Nothing in this section limits any mandatory consumer rights that apply under applicable law.

3. WELLNESS PROGRAMS

Cancellation and refund terms for Wellness Programs may depend on:

• Program type.
• Program start date.
• Program duration.
• Whether the program has already begun.
• Whether digital or physical resources have already been provided.
• Any third-party provider involved.

The specific program page or checkout process will display the applicable cancellation and refund terms before purchase.

If no specific terms are provided, contact SWAYU WELLNESS as soon as possible after deciding to cancel.

4. WELLNESS RETREATS

Retreat bookings may have separate cancellation deadlines because accommodation, venue, transportation, catering, instructors, and other services may need to be reserved in advance.

The cancellation and refund terms applicable to a specific retreat will be displayed before booking.

Depending on the retreat, cancellation terms may include:

• Full refund before a specified deadline.
• Partial refund after the deadline.
• No refund within a specified period before the retreat.
• Transfer or rescheduling options where available.
• Non-refundable deposits or third-party costs where clearly disclosed.

The specific retreat booking terms take priority over this general policy where applicable.

5. WELLNESS EXPERT SERVICES

If you purchase a consultation, coaching session, appointment, workshop, or other service provided by a wellness expert, the applicable cancellation terms may depend on the individual service.

Where applicable, the booking page will specify:

• Cancellation deadline.
• Rescheduling period.
• Refund eligibility.
• No-show policy.
• Late-cancellation conditions.

If a specific service does not provide separate terms, contact SWAYU WELLNESS as soon as possible.

6. MARKETPLACE PURCHASES

Marketplace products or services may be supplied by independent sellers or third-party providers.

Returns, cancellations, refunds, replacements, warranties, shipping issues, and product-specific claims may therefore be governed by the seller’s applicable terms.

Before purchasing, review the seller’s:

• Return policy.
• Refund policy.
• Cancellation terms.
• Shipping terms.
• Warranty information.

Where SWAYU WELLNESS directly processes the transaction, we will provide the applicable process for requesting support.

7. SUBSCRIPTIONS

If SWAYU WELLNESS offers subscriptions, the subscription page and checkout process will specify:

• Billing frequency.
• Price.
• Renewal terms.
• Cancellation method.
• Cancellation effective date.
• Refund eligibility.

Cancelling a subscription generally prevents future renewals but may not automatically create a refund for a billing period that has already begun, subject to the specific subscription terms and applicable law.

8. CANCELLATION BY SWAYU WELLNESS

SWAYU WELLNESS may occasionally need to cancel, postpone, reschedule, or materially change a Service because of circumstances such as:

• Operational issues.
• Safety concerns.
• Venue or provider availability.
• Insufficient participation.
• Technical problems.
• Force majeure events.
• Legal or regulatory requirements.
• Circumstances beyond our reasonable control.

Where SWAYU WELLNESS cancels a paid Service, we will communicate the available options, which may include:

• Rescheduling.
• Transfer to another date or Service.
• Credit.
• Partial or full refund where applicable.

The available remedy may depend on the nature of the Service and applicable law.

9. RESCHEDULING

Where rescheduling is available, requests should be made as early as possible.

A rescheduling request may be subject to:

• Availability.
• Notice period.
• Service-specific conditions.
• Price differences.
• Third-party provider restrictions.

Not every Service will be eligible for rescheduling.

10. NO-SHOWS & LATE CANCELLATIONS

If you fail to attend a booked appointment, program, retreat, event, or other scheduled Service without cancelling within the applicable cancellation period, the payment may be non-refundable where this has been clearly disclosed before purchase.

Any specific no-show or late-cancellation charge will be displayed in the relevant booking terms.

11. REFUND REQUESTS

To request a refund, cancellation, or rescheduling, contact SWAYU WELLNESS through the Contact page or the support method provided with your purchase.

Please include:

• Name used for the purchase.
• Order or booking reference, if available.
• Service or product purchased.
• Date of purchase.
• Reason for the request, where required.
• Any relevant supporting information.

You should not include unnecessary sensitive personal or health information in your request.

12. REFUND PROCESSING

If a refund is approved, it will generally be issued using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on:

• Payment provider.
• Bank or card issuer.
• Payment method.
• Transaction processing times.

SWAYU WELLNESS cannot control processing times imposed by external financial institutions.

13. PARTIAL REFUNDS

A partial refund may apply where:

• A Service has already been partially provided.
• A cancellation occurs after a specified deadline.
• Certain costs are non-refundable and were clearly disclosed before purchase.
• A specific Service has separate partial-refund terms.

Any applicable partial-refund conditions should be presented before purchase.

14. NON-REFUNDABLE ITEMS

Certain products, services, deposits, bookings, digital content, or third-party charges may be non-refundable where clearly stated before purchase and permitted by applicable law.

A “non-refundable” statement does not remove consumer rights that cannot legally be excluded.

15. DAMAGED, INCORRECT, OR DEFECTIVE PRODUCTS

If you receive a Marketplace product that is damaged, defective, incorrect, or materially different from the product description, contact the applicable seller or SWAYU WELLNESS support as soon as reasonably possible.

Depending on the circumstances and applicable law, available remedies may include:

• Replacement.
• Repair.
• Refund.
• Store credit.
• Other appropriate remedy.

Photographs or other information may be requested where reasonably necessary to assess a product issue.

16. FAILED OR DUPLICATE PAYMENTS

If you believe you were charged incorrectly, including a duplicate charge, contact us promptly with the relevant transaction information.

We will investigate the transaction and, where an error is confirmed, take appropriate corrective action.

17. PROMOTIONAL OFFERS

Promotional pricing, discounts, free trials, introductory offers, credits, and special campaigns may have additional terms.

Those terms will be displayed with the relevant offer.

Promotional offers may have different cancellation or refund conditions where clearly disclosed and permitted by applicable law.

18. THIRD-PARTY SERVICES

Some SWAYU WELLNESS Services may be provided partly or entirely by third-party providers.

Where a third party’s cancellation or refund terms apply, those terms will be disclosed before purchase where reasonably possible.

We will provide appropriate support for transactions processed through SWAYU WELLNESS, but remedies may depend on the responsibilities of the relevant provider.

19. CONSUMER RIGHTS

Nothing in this Refund & Cancellation Policy is intended to limit, exclude, or waive any mandatory consumer rights or statutory remedies that apply to you.

Your legal rights may vary depending on your location, the nature of the product or service, and applicable law.

Where applicable law provides greater rights than those described in this Policy, the applicable law will prevail.

20. POLICY CHANGES

We may update this Refund & Cancellation Policy from time to time to reflect changes in our Services, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date.

The terms applicable to a purchase will generally be the terms presented at the time of that purchase, subject to applicable law and any agreed contractual changes.

21. CONTACT US

If you have a question about a cancellation, refund, rescheduling request, purchase, or booking, please contact SWAYU WELLNESS.

QUICK REFERENCE

Before You Purchase

Review the price, service details, cancellation terms, refund eligibility, and any additional conditions.

If You Need to Cancel

Contact SWAYU WELLNESS as early as possible.

If You Need to Reschedule

Request a change before the applicable cancellation deadline where possible.

If You Have a Product Issue

Contact the applicable seller or SWAYU WELLNESS support promptly.

If Your Purchase Has Specific Terms

The purchase-specific terms shown at checkout may apply instead of or in addition to this general policy.

SWAYU WELLNESS
Refund & Cancellation Policy

Last Updated: 17/08/2026